Privacy Policy

How we collect, use, and protect your information.

Last Updated: July 2026

Introduction

Promotics Studio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service and website.

Information We Collect

Personal Information

When you sign up for our service or contact us, we may collect:

  • Your name and business name
  • Email address and phone number
  • Domain name and store details
  • Payment information (processed securely through your chosen payment method)
  • Communication history via WhatsApp and email

Store Data

As part of providing our service, we store data related to your store operations, including product listings, customer information, order details, and uploaded files.

How We Use Your Information

  • To set up and maintain your online store
  • To communicate with you about your account and provide support
  • To process orders and facilitate payments
  • To improve our service and develop new features
  • To send important service updates and notices

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

  • Service providers who help us operate our platform (hosting, email delivery)
  • Law enforcement when required by law

Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes secure servers, encrypted connections, and restricted access controls.

Data Retention

We retain your personal information and store data for as long as your account is active. After account cancellation, data is retained for 30 days before secure deletion, unless required otherwise by law.

Your Rights

You have the right to:

  • Access your personal data held by us
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent at any time
  • Export your store data

Cookies

Our website uses essential cookies for functionality and security. We do not use tracking cookies or third-party analytics that collect personal data.

Third-Party Links

Our service may contain links to third-party websites (payment processors, domain registrars). We are not responsible for their privacy practices.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through your admin dashboard.

Contact Us

If you have any questions about this Privacy Policy, please contact us: